Do you provide me with an exclusive business phone number?
Yes. We dedicate an exclusive number to each client. Most of our clients forward their already-published main number to us, whether it be a land-line, cell or VOIP. You can also choose to forward certain extensions from virtual phone systems like Grasshopper.
How do you handle call transfers?
We will speak to you before transferring your call. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message and notify you. We will only cold-transfer calls to you upon your request. For example, you are in all-day meetings, and would like your callers to leave a direct voicemail.
Are we able to select a local or toll-free number?
We typically provide you with a local number in your area. Upon request, we can provide a toll-free number.
If our clients request information or guidance, can you assist?
We are able to answer general questions or if you provide us with detailed call scripts and intake forms we can further assist your callers without your intervention.
How long does it take to get started?
We can start taking your calls within 48 business hours. This gives us time to set you up in our system, create documentation and train our receptionists on any nuances pertaining to your business.
Are you able to schedule appointments?
We are happy to schedule your appointments using your business calendar or other scheduling platform.
How will our calls be answered?
We answer your calls with your personalized greeting. There will be no mention of Delegated and your callers will not sense that an outside service is taking your calls.
Can I just have you take messages?
We are able to answer your call, explain that you are in a meeting or with a client, take a message and forward this message to you by email and/or text.
Are you able to make outbound calls to my clients and vendors?
In most cases, yes! However, we are not able to make outbound sales calls.
Can you make sales calls for me?
No. Unfortunately, we’re not able to handle sales calls. However, we can answer general inquiries! Supply us with your businesses pertinent information like address, hours of operation, etc and we’ll happily field these easy to answer questions!
Are your receptionists HIPAA compliant?
Yes! All receptionists have undergone HIPAA compliance training.
Are you a call center?
No, we provide individual live receptionists who are based remote, not in a call center, who are dedicated to your business and handle your inbound calls.
Do you have more questions? Contact us.